Our team

Our Team, and the Physician We Work With

Two perspectives, one process — healthcare navigation informed by the Canadian healthcare environment, and an independent physician rooted in Mérida.

Meet Your Client Coordination Team

A Familiar Perspective When You’re Navigating Healthcare Abroad

Client Coordination

Moving through an unfamiliar healthcare system can be intimidating.

Your first point of contact is a team that understands that.

Our Client Coordination Team is led by a coordinator who worked as a nurse in Canada before making Mérida home.

That healthcare background shapes how the team works — clear communication, organization, privacy and making sure clients know what happens next.

Today, their role is different.

They help international clients organize their information, identify what they’re looking for, prepare for physician consultations and coordinate the many practical details involved in seeking healthcare in Mérida.

The team does not practice nursing or provide medical diagnosis.

Most importantly:

  • You’ll have a dedicated team that knows your journey from the beginning.
Dr. Jorge Carlos López Arceo, smiling, wearing glasses and blue scrubs.

Independent Physician Consultation

Medical Decisions Belong With Medical Professionals

Dr. Jorge Carlos López Arceo

General Practitioner (GP)

  • Professional License (Cédula Profesional) 12951746

Dr. López Arceo is a general practitioner (GP) with an independent practice in Mérida.

Following your initial intake, we can arrange a consultation with Dr. López Arceo if required. The consultation takes place through the doctor’s own practice, and all medical assessment and advice is the doctor’s professional responsibility.

Within their professional scope of practice, Dr. López Arceo can determine whether additional testing, evaluation or specialist referral is appropriate.

We collect the consultation fee on Dr. López Arceo’s behalf, and when another specialty is required, we help connect you with independent healthcare professionals and services in Mérida.

The healthcare professional responsible for a particular treatment independently determines whether that treatment is medically appropriate for you.

Independent healthcare professionals

Local Connections. Appropriate Referrals.

Finding healthcare online is easy.

Knowing who you actually need to see is harder.

We work with independent healthcare professionals and services in Mérida. They provide the care; we help you reach them.

Depending on your individual circumstances, your care may involve:

  • Physicians and medical specialists
  • Surgeons
  • Dental professionals
  • Diagnostic imaging
  • Laboratories
  • Physiotherapy and rehabilitation
  • Nursing and recovery services
  • Hospitals and surgical facilities
  • Other healthcare professionals

We don’t believe in sending every client to the same provider or selling the same package to everyone.

The right healthcare pathway depends on the person.